RETURN & REFUND

Return Eligibility

At TMT, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return within 14 days of receiving your order. To be eligible, the product must be unused, in its original condition, and returned with all packaging and accessories included. Returns requested outside of this window or on items that do not meet these conditions may not be accepted.

Return Process

To start a return, please contact our Lyfto support team at info@tmtgears.com with your order number and reason for the return. Once your request has been reviewed and approved, we will provide you with full return instructions. Please note that items sent back without prior authorisation from our team may not be accepted — always contact us first before returning any item.

Refund Processing

After we receive and inspect the returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method. Please allow several business days for the refund to appear in your account depending on your bank or payment provider. We will keep you updated throughout the process so you always know where things stand.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact TMT within 48 hours of delivery at info@tmtgears.com. Provide clear photographs of the issue so our team can review the situation promptly and arrange a replacement or refund where necessary. We take product quality seriously and will always work to resolve any issue as quickly as possible.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products that have been used or show signs of wear
  • Items damaged by the customer after delivery
  • Products returned without their original packaging or accessories
  • Custom or made-to-measure orders

TMT reserves the right to refuse returns that do not meet our return policy requirements. If you are unsure whether your item is eligible for return please contact our support team before sending anything back.

Return Shipping Responsibility

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We strongly recommend using a trackable shipping service to ensure the safe return of your product, as TMT cannot guarantee receipt of items sent without tracking. Keep your proof of postage until your return has been confirmed as received by our team.